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We always strive to provide the best possible experience for our customers. However, we do require that certain conditions are met for us to accept returns.
If you are not satisfied with your product, you may be eligible to return or exchange it, provided the following conditions are met:
Return Authorization Required: All returns must be approved by us beforehand. Please contact us through our contact form to request return authorization and a return label.
Condition of the Product: The product must be in new condition, unused beyond initial testing. Products that show signs of extended use cannot be returned.
Original Packaging: The item must be returned in its original box, including all accessories and packaging materials.
Serial Number Match: The serial number on the product must match the one originally shipped. We cannot accept returns if this does not match.
Change of Mind: Returns based solely on a change of mind may not be accepted.
If your product is defective or malfunctioning, we will exchange it for a new one. Contact us to arrange the exchange, and once the product is received and inspected, a replacement will be sent out.
Send approved returns to:
Batterigatan 4A
212 41 Malmö
Sweden
Once your return has been received and approved, we aim to process it within 7 working days. Refunds will be issued within 30 days of processing, using the original payment method.